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Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a strict 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item -
Must be in the same condition that you received it, unopened and unused, with all labels attached, and in its original packaging.
If the item does not meet this condition it unfortunately cannot be returned for a full refund. Please contact us to discuss what can be done.
You’ll also need the receipt or proof of purchase please.
To start a return, first email us at email@example.com. We will reiterate the statement above, and if your return is accepted we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Our best address for returns is:
CCTV Security Supplies PO Box 501 Tugun QLD 4224
Please DO NOT return items without contacting us first.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will absolutely work with you to ensure any issue or problem is rectified quickly.
Exceptions / non-returnable items
Items have been opened, installed then removed, lost packaging, opened or damaged packaging, or any other condition that warrants the item unsellable in its completely original form then unfortunately we cannot
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Free delivery Australia Wide
Every purchase over $200 receives FREE shipping in Australia. And we DO ship overseas at very low costs
Satisfied or Replaced
We guaranty you receive everything in perfect condition and working order or we replace it IMMEDIATELY
Excellent after-sales support
We support every DIY'er wanting to install our products themselves. It's not hard and we're here to help you
Our payments are encrypted with 3 layers of security ensuring your payment is 100% fully protected